This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on, both free and paid versions) When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build. which one is it?Ĭan you give an example of a single lead being "prioritized"? Do you mean to say that it should be given to any agent but preference of which based on the agents rank for the campaign (or for that specific lead)? Or is it that these leads are limited to specific agents and within that list of agents there is a ranking requirement?Īlso, as you are a newbie, here are your newbie suggestions! ![]() You keep switching back and forth between the agents being prioritized and the leads being prioritized. Thank You baijupaul Posts: 5 Joined: Mon 10:39 am If there is an alternate easier way, it would be a great help. I am not sure of how severe are the performance penalties for this approach. This is rather cumbersome, since there will be one campaign per lead. (How could this be done programatically?).Ħ) Repeat 2,3,4,5 for the next lead, but set the campaign priority to be one lower than the highest. Set the priority of this campaign to the highest.Ĥ) Assign agents to this campaign, and set the agent priority from #2.ĥ) Place the lead into this campaign. Assign agents to this campaign.Ģ) When a new leads arrive, run the algorithm to find agent priority for this lead.ģ) Duplicate the row in mysql of #1. I was not able to find a straightforward way to implement this functionality.ġ) Create a campaign manually using VICIDial GUI. We have an algorithm that will rank the agents. ![]() The next call will have a different priority for the agents. Based on the past history and the dialed number, some of the agents are more qualified than others to take this lead. The leads are then qualified and all the agents are ranked in a priority order. ![]() I need to implement a specific functionality and request your help in coming up with the right architecture. I am fairly new to vicidial, but have a long experience with asterisk.
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